There are lots of reasons couples choose to buy a new home. But for Alex and Caitlyn Schrapps, it was all because of the newest member of their family—Jake.
The Schrapps family are dog lovers. They were the proud parents of two rambunctious canines. When they got their third, Jake, they realized space was becoming limited.
"My wife, and I, and our three dogs had quickly outgrown our townhouse," recalls Alex. We decided to look around for more space for us—and probably more importantly, more space for our dogs."
The hunt for a place to finance their mortgage began. The Schrapps had many options, but in the end, they chose DuGood.
Local Lender
For Alex and Caitlyn, working with a local lender was huge.
"We live and work in Southeast Texas, and it was important to us to use someone with local roots. After we had shopped around, it was clear that DuGood was the choice. Not only did we receive great service, but DuGood was able to save us a fair amount of money. That money came in handy during the furniture buying process," Alex said.
The credit union has a rich history, serving Southeast Texas since 1962. Their mortgages are also serviced by local DuGood staff—a second major selling point.
Member-Focused
Another factor important for the Schrapps was timeline. DuGood was willing to work with their schedule and ease the stress of moving.
"We were in the process of selling our townhouse, so working around that timeline was a big help," says Alex. "Whether it was providing a quick response to any questions that we had, or getting things done in a timely manner, our home buying process went incredibly smooth."
Personal Service
Ultimately, what truly sold Alex and Caitlyn on DuGood was the level of service and personal attention the credit union provided.
"The personal touch we received was above and beyond," says Alex. "Our loan officer not only drove all the way to Beaumont to attend our closing, she also brought us a housewarming gift for our new home. I don’t know that I’ve ever heard of a lender going that above and beyond."
Whether you’re heading off to college, buying your first home or upgrading homes like Alex and Caitlyn, or settling into retirement, DuGood is committed to helping southeast Texas families achieve their hopes and dreams. From personal checking to commercial lending, DuGood can help you build a better future.
"We recommend DuGood to all of our friends," says Alex. "We couldn’t be happier with our new home and I think our dogs would agree."
Learn more about the DuGood Federal Credit Union difference at www.dugood.org or visit one of their 11 branches throughout Southeast Texas today.
