Amazon Alexa

You can change your security PIN by disabling and re-enabling the DuGood Federal Credit Union skill.

The DuGood Federal Credit Union skill allows up to six (6) accounts and/or loans to be linked to the skill. You must pick at least one account or loan to link. During setup, the skill will show you a drop down of all of your linkable accounts and loans to choose from. At this time, credit cards cannot be linked to the DuGood Federal Credit Union skill.

No, you will choose the PIN yourself. For security purposes, we recommend making your DuGood Federal Credit Union skill security PIN different than any other PIN you use, because Alexa will be saying your information out loud.

To Change the PIN for a linked account, you will need to disable the skill and re-enable it and go through the setup process again. 

Yes, any time you want to change which accounts are linked to the DuGood Federal Credit Union skill or unlink an individual account, you will need to disable the skill and re-enable it and go through the setup process again. 

Make sure you have completed all of the steps during enrollment. If your enrollment process lasts longer than 5 minutes the system will time out and indicate your skill was not successfully enabled. After you enable the skill, you also need to link your DuGood Federal Credit Union accounts and/or loans to Alexa. Open the Alexa app on your phone, find the DuGood Federal Credit Union skill, and tap “Link Account.” Follow the instructions from there. You’ll know you’re done when you see a screen that says, “Your DuGood Federal Credit Union skill was successfully linked.”

To talk to Alexa about your DuGood accounts, you will say “Alexa, open DuGood.” DuGood is the invocation name for the DuGood Federal Credit Union skill. This name tells Alexa which skill you want to use. 

You can ask Alexa about your credit union accounts and loans. Here are some examples of what you can ask Alexa to get started: 

• Account balance: “Alexa, ask DuGood , ‘what's my checking account balance?’”
• Loan balance: “Alexa, ask DuGood what's the balance on my auto loan.”
• Loan due date: “Alexa, ask DuGood , ‘when is my auto loan due?’ 
• Amount due: “Alexa, ask DuGood , ‘how much is my next auto loan payment?”

Yes, by enabling and using the DuGood Federal Credit Union skill you agree to the applicable Terms of Use. If you do not agree with the Terms of Use, then you should not use the DuGood Federal Credit Union skill with your Alexa-enabled device(s).

You can get detailed information about your DuGood Federal Credit Union checking account, savings account(s) and loan(s). The DuGood Federal Credit Union skill does not have information about any of your non-DuGood Federal Credit Union accounts at other institutions. Here are some of the things you can ask Alexa about: 

• Your account balances for your accounts and loans.
• Your recent transactions for your accounts and loans. 

Alexa will retain all our transaction history until you delete it.

For greater security, DuGood FCU recommends that you delete your transaction history every 30 days.

If the voice response code is said incorrectly 3 times, your access to DuGood will be locked.

1. Locate the DuGood skill in the Alexa App
2. Select “Enable”

Follow the prompts to relink your account and set a new Voice Response Code.

1. Go to Skills & Games
2. Your Skills
3. Select the DuGood link
4. Disable Skill
5. Disable
6. The screen will refresh and the “Enable to Use” button will become available.